As you begin your treatment path, remember: you’re not alone. Your Care Coordinator is here to provide personalized support to help you get started.
*ONWARD Care Coordinators do not provide medical advice and will refer you to your healthcare professional for any questions related to your treatment plan.
Before you even meet, your Care Coordinator is preparing to help support you.
Enrollment
Upon submission of the Start Form, ONWARD will initiate your enrollment.
If your signature was not provided on the Start Form, ONWARD will reach out to you to complete electronic consent.
Your First Call
Your Care Coordinator will call to welcome you, introduce themselves and provide you with personalized resources to help you get started with treatment.
Benefits Investigation and Prior Authorization
Before you begin your treatment, your infusion provider and healthcare team begin processes like Benefits Investigation and Prior Authorization.
Your Care Coordinator will keep you informed about your progress.
We understand there’s a lot to know as you begin your treatment. This process can be complicated and deeply personal, so your Care Coordinator is trained to provide personalized support during your treatment.
- Financial
Your Care Coordinator will learn about your needs, to help you understand potential financial assistance options for you and your situation. - Insurance
Insurance can be complicated. PANTHERx RARE will help you understand the entire insurance process and answer any questions you may have along the way. - Welcome Kit
To help you as you begin your treatment, you will receive a ZILBRYSQ Welcome Kit with your first shipment of ZILBRYSQ prefilled syringes from PANTHERx. - Medication requests
Your Care Coordinator can answer questions you may have about ZILBRYSQ and connect you with PANTHERx for questions about ZILBRYSQ REMS, regardless where you are in your treatment path. - 1st treatment preparation
No matter how you’re feeling, your Care Coordinator will give you the support to plan for a successful first treatment. While your healthcare provider is the best resource for medical or treatment information, your Care Coordinator can provide communication tips for working with your healthcare provider as you begin treatment. - Refresher Injection Training
You can schedule a coaching call with your Care Coordinator for an injection refresher as well as review the ZILBRYSQ Step-by-Step Injection Training video any time you want reassurance. - Specialty pharmacy information
Information and support for understanding how to connect and work with your specialty pharmacy, PANTHERx. - What to expect
Starting treatment shouldn’t feel like walking into the dark. As you approach your first treatment day, your Care Coordinator can help you feel confident about what to expect. - Educational tools
Some patients may know a lot before beginning their treatment, and others may still have questions. No matter how you’re feeling, your Care Coordinator can provide you with the information to help you get started with ZILBRYSQ. - Support network
Everyone’s support network will look different, but your Care Coordinator will provide you resources and suggestions for strengthening yours. This includes conversation techniques, tips for building a network, and connections to Support Groups in your area. If you have any questions regarding your treatment with ZILBRYSQ, talk to your healthcare provider.
Download this brochure for an overview of what ONWARD has in store.
When you have medical questions, it’s best to discuss these with your healthcare provider directly. Your Care Coordinator can give you tips and strategies for these discussions.