As you begin your treatment path, remember: you’re not alone. Your Care Coordinator is here to provide personalized support to help you get started.
*ONWARD Care Coordinators do not provide medical advice and will refer you to your healthcare professional for any questions related to your treatment plan.
Before you even meet, your Care Coordinator is working on your behalf.
Enrollment
Upon submission of the Start Form, ONWARD will initiate your enrollment.
If your signature was not provided on the Start Form, ONWARD will reach out to you to complete electronic consent.
Your First Call
Your Care Coordinator will call to welcome you, introduce themselves and provide you with personalized resources to help you get started with treatment.
Benefits Investigation and Prior Authorization
Before you begin your treatment, your infusion provider and healthcare team begin processes like Benefits Investigation and Prior Authorization.
Your Care Coordinator will keep you informed about your progress.
We understand there’s a lot to know as you begin your treatment. This process can be complicated and deeply personal, so your Care Coordinator is trained to provide tailored support during your treatment.
- Financial
Your Care Coordinator will learn about your needs, to help you understand potential financial assistance options tailored to you and your situation. - Insurance
Insurance can be complicated. Your Care Coordinator will help you understand the entire insurance process and answer any questions you may have along the way. - Welcome Kit
To help you as you begin your treatment, your Care Coordinator can send you a RYSTIGGO Welcome Kit. Ask your Care Coordinator for details. - Medication requests
Your Care Coordinator can answer any questions you may have about RYSTIGGO, no matter where you are in your treatment path. - 1st treatment preparation
No matter how you’re feeling, your Care Coordinator will give you the support to plan for a successful first treatment. If you have any questions regarding your treatment with RYSTIGGO, talk to your doctor. - Infusion site logistics
Your Care Coordinator can help you find your infusion site and make a plan for getting there on your infusion days. - What to expect
Going to your first treatment shouldn’t feel like walking into the dark. As you approach your first treatment day, your Care Coordinator can help you feel confident about what to expect from your visit. - Educational tools
Some patients may know a lot before beginning their treatment, and others may still have questions. No matter how you’re feeling, your Care Coordinator can provide you with the information you need to get started with RYSTIGGO. - Support network
Everyone’s support network will look different, but your Care Coordinator will provide you resources and suggestions for strengthening yours. This includes conversation techniques, tips for building a network, and connections to Support Groups in your area. If you have any questions regarding your treatment with RYSTIGGO, talk to your doctor.
Download this brochure for an overview of what ONWARD has in store.
When you’ve got medical questions, it’s best to discuss these with your doctor directly. If you’re ever struggling to approach your doctor with questions or concerns, your Care Coordinator can give you tips and strategies for talking to your doctor.